VoIP stands for “Voice over Internet Protocol.” This means that your phone communications are using the internet to make and receive calls via a VoIP phone, computer, or other device.
DISA stands for “Direct Inward System Access.” DISA allows you to call your RoboBeGone number, press 8, enter in your DISA PIN, and then make an outbound call that uses the caller-ID of your RoboBeGone number. This is perfect if you want to keep the number you are calling from hidden from the receiving party.
Porting is the process of moving your current phone number to our phone system so we can manage your number and provide you with the RoboBeGone service. Without the porting process, the ability to use RoboBeGone’s features is non-existent. When you port your number, we will need a copy of your most recent phone bill along with your signature written on the page. You can do this one of two ways:
1) Send an email to: port@robobegone.com with a picture of your signed bill attached to it, or
2) Send a physical copy of your signed bill via US Mail to: AxxaCommerce LLC dba RoboBeGone.com, 3 Canale Drive, Suite 6, Egg Harbor Township NJ, 08234
A caller’s PIN is a 1-4 digit number chosen by you, which is given to a caller in your pre-recorded Robo-Blocker message. It must be entered in order to have a caller ring through to you. If a caller’s PIN is not entered, your phone will not ring. This is what RoboBeGone was designed to do, thereby eliminating unwanted prerecorded robo calls. If a caller is on your white list, they will bypass this message and the call will go through.
Yes! You can change your voicemail password at any time through our RoboBeGone customer portal.
When you subscribe with us, inner system access gives you a variety of great features:
*68: Wake Up Calls
*72: Forward calls that come to your RoboBeGone number to another number or cell phone
*78: Activate Do Not Disturb
*79: De-Activate Do Not Disturb
To gain inner system access, call your new RoboBeGone phone number, enter *9, and enter your PIN. Once you hear the words “Thank You” and a dial tone, you can use any of the above features.
Answer: Once you sign up with RoboBeGone, simply dial your phone number from any phone, wait for your Robo-Blocker Message to begin playing, and then press *9. Enter in your Inner System Access PIN (this is set up when you sign up) and then press #. Once you hear the dial tone, you have gained access to the system and the many different features. For a list of those features, click HERE. If you do not remember your Inner System Access PIN, login to the RoboBeGone customer portal and select your phone number details and look for “Inner System Access Pin.”
Answer: Yes! If you are currently paying your old analog telephone provider, you would save the difference between what they are currently charging you and the basic RoboBeGone rate of $9.95/month.
Answer: Simple! You need to port your number to the RoboBeGone system. Then you forward calls that are ringing to your home number to your cell phone, which is made easy with RoboBeGone’s call forwarding service. Then you reap the rewards of saving money by not paying for your old analog phone line. If you are only paying for phone service, you can cancel it after the number has been ported to RoboBeGone. If you have a package plan, click HERE.
Answer: Yes. RoboBeGone will now be your phone service provider! There is nothing to lose! Our basic service starts at $9.95 a month. Most of our competitor providers cannot beat this rate, AND you receive the new robocall prevention solution!
Answer: Forever! Your voicemails are available until you delete them.
Answer: Your “Robo-Blocker” message is the message that is played to all callers (unless they are on your white list). You can update this message at any time by uploading a .wav file on the Customer Portal under “My Numbers.” Your “Unavailable” message is essentially your Voicemail message.
If you do not pick up the phone and the call times out, the caller will hear this message and have the ability to leave you a voicemail. You can update the Unavailable message by dialing your number from any external phone and pressing *8 once you hear your Robo-Blocker message start to play. Enter your voicemail PIN, press 0, and then press 1 and follow the voice prompts.
If you have a phone connected to a Cisco PAP2T, you can pick up the phone and dial *97, press 0, and then press 1 and follow the voice prompts.
Answer: No. If you are going to use a new number from RoboBeGone and forward this number to your cell phone, you will not need to have an internet connection in your house because you will not actually be using the new number to ring a phone in your house. Just be aware that your phones will no longer ring in your house.
Answer: If you want a phone to ring in your house like it used to, then you will need an internet connection and our Cisco PAP2T device (Internet to Analog Converter).
Answer: No, you DO NOT need to be at home to retrieve your voicemail messages. You can dial your RoboBeGone number from any external phone, press *8, enter in your voicemail PIN, and then press 1 to listen to your voicemails. You will also receive an email notification when a new voicemail is left for you that contains an audio file.
Answer: When you receive a new voicemail, you will receive an email that contains an audio file of the voicemail that was left for you. You can listen to this file on virtually any device! You can update the email address the notification is sent to at any time by logging into the Customer Portal and navigating to My Numbers.
Answer: Simple! You need to port your number to the RoboBeGone system. Then you forward calls that are ringing to your home number to your cell phone, which is made easy with RoboBeGone’s call forwarding service. Then you reap the rewards of saving big money by not having to pay for your old analog phone line. If you are only paying for phone service, you can cancel it after the number has been ported to RoboBeGone. If you have a package plan, click HERE.
A PIN is a Personal Identification Number (PIN) that is used to access or give access to various systems. With RoboBeGone, you have two different PINS to set up and manage:
Voicemail (VM) PIN – 8-digit number that is required to listen to your recorded messages.
Caller PIN – 4-digit caller PIN for your caller to enter in order to bypass your security settings.
