EMERGENCY SERVICES- 911 DIALING  

Differences in Availability and Operation of Emergency Dialing Service (“911” or “E911”): Customer acknowledges and understands that the Service does NOT function or connect the same way as traditional copper, fiber or wireline telecommunications support for traditional 911 or E911 access to emergency services. The 911/E911 Services offered by the Company in conjunction with these services are available only on Company-provided or other approved Devices as described herein, and only in specific areas, as specified by the Company.   

Customer also acknowledge and understand that 911-type service is NOT automatic. When ordering the service, Customer must separately activate such 911-type dialing service capabilities by specifically requesting them at the time of service activation or thereafter, subject to Company, governmental and/or industry technical approval, availability and restrictions, with specific confirmation from Company, as described herein.   

Such request must contain specific information as requested, and as may be modified by Company in its sole discretion from time to time, and must be accompanied by Customer acceptance of the specific terms, conditions and responsibilities attendant thereto, including but not limited to maintenance, and communication with Company in advance of any changes in information relating to the physical location for which the 911-type capabilities may be activated, and/or authorized login, passwords and authorized users on the account.  

Company 911/E911 dialing cannot be used in conjunction with any “Soft Phone” (“download”) application. Customer agrees to inform any employees, representatives and other third persons who may be present at the physical location where Customer utilize the Service as to the non-availability of traditional 911 or E911 dialing from Customer Company Service and Device(s). If Customer activates Company 911/E911-type dialing service, Customer agree to inform any employees, representatives and other third persons who may be present at the physical location where Customer utilize the Service as to the important differences and limitations of Company 911/E-911 dialing service as compared with traditional 911 or E911 dialing, as set forth in this Agreement, including without limitation the conspicuous posting on the device of any caution or warning materials as may be appropriate, and Customer agree to make reasonable efforts and use reasonable judgment in informing them of the proper and specific operation and requirements of the Service, if available, and/or to restrict third parties’ access to the Service for any purpose.  

Customer acknowledges and understands that 911 dialing does not function unless Customer has successfully activated the 911 dialing feature on Customer account, and until such later date that such activation has been confirmed to Customer through a confirming email. In addition, until Customer have carefully reviewed the email and, if indicated, have responded to any informational errors or discrepancies in such email, and, if applicable, such errors, if any, are corrected and the corrections confirmed in writing by Company. CUSTOMER ACKNOWLEDGE AND UNDERSTAND THAT CUSTOMER CANNOT DIAL 911 FROM THIS LINE UNLESS AND UNTIL CUSTOMER HAVE RECEIVED A CONFIRMING EMAIL. Customer agree to carefully review the confirmation email for any errors in Customer account information, and understand and acknowledge that Company relies exclusively on Customer to provide and review the correct information for providing Customer Service.  

Failure to Designate the Correct Physical Address When Activating 911 Dialing: CUSTOMER IS RESPONSIBLE  

FOR PROVIDING AN ACCURATE PHYSICAL ADDRESS OF EQUIPMENT FOR THE PORPOSE OF EMERGENCY RESPONSE  

AND SERVICES  

Requires Re-Activation if Customer Changes Customer Number (DID): Customer acknowledge and understand that 911 dialing does not function if Customer change Customer phone number, until such later date that such activation has been confirmed to Customer through a confirming email.  911 dialing must be re-activated. Although Customer may have activated 911 dialing with Customer former Company phone number, Customer must Separately activate 911 dialing for any new number.  

Change of Physical Location of Equipment: 911 DIALING WILL NOT FUNCTION CORRECTLY IF CUSTOMER MOVES OR RELOCATES COMPANY EQUIPMENT TO A LOCATION OTHER THAN THAT PROVIDED WHEN CUSTOMER REGISTERED FOR SERVICE. IN SUCH EVENT, IN ORDER TO HAVE 911 CALLING ROUTED CORRECTLY, CUSTOMER MUST UPDATE CUSTOMER SERVICE ADDRESS IN ACCORDANCE WITH THE INSTRUCTIONS ON THE Company SERVICE WEBSITE.  

Automated Number Identification: At this time in the technical development of E-911 dialing, it may or may not be possible for the Public Safety Answering Point (PSAP) and the local emergency personnel to identify Customer phone number when Customer dial 911. E-911 is configured in most instances to send the automated number identification information; however, the phone system routes the traffic to the PSAP and the PSAP itself must be able to receive the information and pass it along properly, and they are not yet always technically capable of doing so. Customer acknowledge and understand that PSAP and emergency personnel may or may not be able to identify Customer phone number in order to call Customer back if the call is unable to be completed, is dropped or disconnected, or if Customer are unable to speak to tell them Customer phone number and/or if the Service is not operational for any reason, including without limitation those listed elsewhere in this Agreement.  

Alternative 911 Arrangements: CUSTOMER ACKNOWLEDGES THAT THIS SERVICE IS NOT OFFERED AS A PRIMARY LINE OR LIFELINE SERVICE. CUSTOMER SHOULD ALWAYS HAVE AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES.  

Service Outage:  

Power Outage: Customer acknowledges and understands that 911 dialing, like the Service as a whole, does not function in the event of a power failure. Should there be an interruption in the power supply, the Service and 911 dialing WILL NOT function until power is restored. A power failure or disruption may require the Customer to reset or reconfigure equipment, connections or logins, prior to utilizing the Service or 911 dialing.  

Broadband Service Outage: Customer acknowledges and understands that service outages or interruptions by Customer broadband provider will prevent ALL Services including 911 dialing from working. Even a brief interruption in Customer broadband internet connection may cause the Service and 911 calling to fail until Customer resets or reconfigures equipment, connections or logins, or until equipment regains connection due to loss of service from your broadband provider. Company is not liable for any dropped calls due to internet service providers outages. 

Service Outage Due to Suspension of Customer Account: Customer acknowledges and understands that service outages due to suspension of Customer account as a result of billing issues will prevent ALL Service, including 911 dialing to fail.  

Other Service Outages: Customer acknowledges and understands that if there is a service outage for ANY reason, such outage will prevent ALL Services, including 911 dialing. Such outages may occur for a variety of reasons, including, but not limited to, those reasons described elsewhere in this Agreement.  

Limitation of Liability and Indemnification: Customer acknowledges and agrees that the Company’s liability is limited for any Service outage and/or inability to dial 911 from Customer line or to access emergency service personnel, as set forth in this document.